Get in Touch with Rocketspin Casino
Our Support Hours
Our support desk operates continuously, with agents staffed across Australian time zones so that a player in Perth at midnight and a player in Sydney at breakfast reach the same standard of coverage. There is no daytime-only window and no regional cutoff tied to AEST or AEDT.
This round-the-clock coverage applies to live chat and email equally. Neither channel is reduced to a smaller team overnight, and queue times published below hold across weekends and public holidays as well as weekdays.
Where to Reach Us by Email
Our support inbox is [email protected]. This is the address to use for anything that needs a written record or an attachment, including verification documents, withdrawal disputes, or a detailed account query you would rather not type out in a chat window.
Emails are read by the same support team that staffs live chat, so a question raised by email does not sit in a separate, slower queue by default. Attach files directly to the email rather than linking to an external file-sharing service, since we do not open outbound links from unverified senders as a security precaution.
Before You Contact Us
For a payment question, have your transaction ID or the approximate time and amount of the deposit or withdrawal ready. For a bonus query, know which promotion or promo code was involved, since the terms differ between the welcome package and the weekly reload codes. For a login problem, confirm whether you are being asked for a password reset or told the account is locked, as these are handled through different steps once you reach an agent.
Verification requests move faster when the Australian driver’s licence, passport, or Medicare card you plan to upload is a clear, uncropped photograph rather than a scan with glare or cut-off corners, alongside a recent utility bill or bank statement showing your current address.
Contact Channels
| Channel | Use For | Typical Response |
|---|---|---|
| Live chat | Account access, payments, bonus activation | A few minutes |
| Email ([email protected]) | Verification documents, withdrawal disputes, detailed queries | Within 24 hours |
| Phone (0208 5464546) | Urgent account access issues | Immediate during staffed hours |
Live chat is opened from the icon present on every page of the site and does not require you to be logged in to start a conversation, though being logged in lets the agent pull up your account directly.