Rocketspin Legal Notice

Operator registration, the Tobique Gaming Commission licence number, and how to escalate a complaint beyond direct support contact.

Legal Notice for Rocketspin Casino

Who Operates This Site

Rocketspin Casino is operated by Metlait SRL, a company registered in Costa Rica under company number 3-102-911867, with its registered office in Santa Ana, San Jose, Costa Rica. Correspondence intended for the operator should be sent to [email protected] rather than to the registered office address, since support queries are handled through that inbox and not by post.

Metlait SRL does not hold a licence issued by any Australian authority, and nothing on this site should be read as a representation that Rocketspin operates under Australian gambling law. Players are responsible for confirming that using an offshore-licensed casino is permitted where they live before registering an account.

Filing a Complaint

A complaint about account handling, a withdrawal, or a bonus decision should first be raised with support at [email protected], since most issues are resolved directly at that stage. If a complaint remains unresolved after being reviewed by support, it can be escalated in writing to the Tobique Gaming Commission, the authority responsible for the eGaming licence under which Metlait SRL operates.

Licence and Regulatory Authority

Rocketspin operates under eGaming Licence No. 0000064, issued by the Tobique Gaming Commission to Metlait SRL. This licence covers matters including fair game operation and the segregation of player funds from operational funds. It is an offshore gaming licence and carries no endorsement or recognition from the Australian Communications and Media Authority or any other Australian regulatory body.

Responsibility for Site Content

Content published on this site, including game descriptions, promotional pages, and the informational articles found throughout, is prepared and maintained by Metlait SRL as the operator. Individual game outcomes, however, are generated and controlled by the third-party studios supplying each title, not by Metlait SRL directly, and are governed by the certification each studio holds independently.

The Rocketspin name, logo, and site design are the property of Metlait SRL. Game titles, characters, and associated artwork displayed in the lobby remain the property of their respective providers, including Pragmatic Play, Play’n GO, Evolution, Hacksaw Gaming, and the other studios represented in the catalogue, and are used under licensing arrangements between those studios and the operator. Reproduction of site content or provider assets without permission is not authorised.

External Sources

Where this site references figures such as return-to-player percentages for individual games, those figures are published by the relevant game provider and are reproduced here for player information. Metlait SRL does not independently audit provider-published RTP figures and is not responsible for discrepancies between the figure shown on this site and the figure confirmed directly by the provider or an independent testing body.

How to Reach Us

For any matter covered by this legal notice, including licensing queries or a complaint that has not been resolved through standard support, write to [email protected]. Include your account email and, where relevant, the date of the transaction or interaction in question so the query can be located without delay.