Privacy Policy for Rocketspin Casino Players

Who Controls Your Data

Your personal data is controlled by Metlait SRL, the company that operates Rocketspin Casino under Tobique Gaming Commission eGaming Licence No. 0000064, registered in Costa Rica with its registered office in Santa Ana, San Jose. Metlait SRL determines the purposes for which your data is processed and is responsible for meeting the obligations described throughout this policy.

What We Collect

We collect information at several points in your relationship with the account. At registration this includes your name, date of birth, email address, and country of residence. At the cashier it includes payment method details and transaction records tied to deposits and withdrawals. During verification it includes the documents submitted, such as an Australian driver’s licence, passport, or Medicare card, and a utility bill or bank statement confirming your address. Technical data including your IP address, device type, and session logs is recorded automatically as you use the site, alongside cookie data described further below.

We share data with the parties necessary to run the account and process transactions, and no further than that. Payment providers processing your deposits and withdrawals, covering card networks, Neosurf, MiFinity, and the cryptocurrency payment processors handling Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, and Tether transactions, receive the transaction data required to complete each payment. Identity verification services process the documents you submit during KYC to confirm your identity and address. Game providers, including Pragmatic Play, Play’n GO, Evolution, Ezugi, Hacksaw Gaming, and the other studios listed in the game catalogue, receive gameplay data such as bets and outcomes needed to run each round and calculate results correctly.

Where Your Data Is Stored

Our servers and the servers of the processors listed above are not necessarily located in Australia. Where data is transferred outside the jurisdiction you are accessing the site from, it remains subject to the same contractual protections we require of every processor, regardless of the country in which the server sits.

Your Rights Over This Data

You may request access to the personal data we hold about you, ask for inaccurate data to be corrected, request deletion of data no longer required for account or legal purposes, restrict certain processing, object to processing carried out on a legitimate interest basis, and request a portable copy of your data in a structured format. Requests of this kind are handled through the contact route described at the end of this policy.

Raising a Concern with a Regulator

If you believe your data has been mishandled and the matter is not resolved to your satisfaction directly with us, you may raise a complaint with the Tobique Gaming Commission as the licensing authority overseeing Rocketspin’s operations. This sits alongside, not instead of, the option to contact us first.

Why We Process This Data

Processing your data serves several distinct purposes. Registration and account data are processed to establish and maintain your account and to fulfil our contractual obligation to provide the casino service you signed up for. Payment and KYC data are processed to meet legal obligations tied to the Tobique Gaming Commission licence, including anti-fraud and identity verification requirements. Technical and gameplay data are processed on the basis of legitimate interest, covering platform security, fraud detection, and maintaining accurate game records.

How Long We Keep Records and How Cookies Work

Account and transaction records are retained for as long as the account remains active and for a further period afterward to satisfy licensing and financial record-keeping obligations tied to the Tobique Gaming Commission licence. Closing your account does not trigger immediate deletion of transaction history, since these records must remain available in case of a later dispute or regulatory request; they are removed once the applicable retention period lapses.

Cookies fall into three categories on the site: essential cookies required for login sessions and the cashier to function, which cannot be disabled without breaking core functionality, analytics cookies that measure how pages are used, and preference cookies that remember settings such as your chosen currency display. Analytics and preference cookies can be declined through the cookie banner shown on first visit or adjusted later through your browser’s cookie settings.

Contact for Data Requests

Requests relating to access, correction, deletion, or any other right described above should be sent to [email protected] with enough detail to confirm your identity, since we will not action a data request without first verifying it comes from the account holder.