Terms and Conditions for Rocketspin Casino Players

Accepting These Terms by Registering

Creating a Rocketspin account is treated as full acceptance of these terms and everything they describe, including bonus rules, payment conditions, and the restrictions on prohibited conduct set out below. This acceptance carries legal force from the moment registration completes, not from the moment of first deposit.

If any section of these terms is later found unenforceable in a particular jurisdiction, the remaining sections continue to apply in full to that account. Continued use of the account after a terms update, addressed in the closing section of this page, is itself treated as acceptance of the revised version.

System Errors and the Law Governing Your Account

If a technical malfunction affects a round, whether a display error, a disconnection mid-round, or a server-side fault in the random number generator, the result of that round is voided and any wager involved is returned to the account balance rather than settled as a win or loss. This applies uniformly across pokies, RNG table games, and live dealer software, though live dealer disputes may additionally rely on the recorded video stream to confirm the correct outcome.

Rocketspin is operated by Metlait SRL, a company registered in Costa Rica, under eGaming Licence No. 0000064 issued by the Tobique Gaming Commission. These terms, and the relationship between the player and the operator, are governed by the laws under which that licence was issued. The Tobique Gaming Commission is the relevant regulator for disputes escalated beyond direct support contact, and no Australian regulator holds jurisdiction over this licence.

How We Verify Your Identity

Verification, commonly referred to as KYC, is required before a first withdrawal is released, and may also be triggered earlier if account activity looks unusual. The documents accepted are an Australian driver’s licence, a passport, or a Medicare card, alongside a recent utility bill or bank statement confirming your current address. Payment method documentation, such as a photo of the card used to deposit with the middle digits obscured, may also be requested for card transactions specifically.

Once documents are submitted, review is typically completed within 24 to 72 hours. Incomplete or low-quality uploads, such as cropped edges or glare obscuring text, are the most common cause of delay, and resubmission restarts the review window rather than queuing behind the original submission.

Moving Money In and Out of Your Account

Deposits and withdrawals are processed in AUD across all supported methods, with the figures below reflecting minimums, and withdrawal processing times measured from the point a request is approved rather than submitted.

Withdrawal limits apply per account regardless of method: $3,000 daily, $7,500 weekly, and $30,000 monthly. A withdrawal request that would exceed any of these caps is processed up to the limit, with the remainder released once the relevant window resets.

Bonus Rules, Restricted Behaviour, and Our Liability

Registration is restricted to players aged 18 and over, and only one account is permitted per person, per household, and per payment method. A second account, however created, is treated as a breach of these terms regardless of intent. Rocketspin holds no Australian gambling licence, and players remain individually responsible for confirming that participating in online gambling is lawful in their own circumstances before registering.

Every deposit bonus carries a 40x wagering requirement calculated on the bonus amount, not the deposit, with a maximum bet of $5 per spin while any bonus balance is active and a 3-day validity window from the moment the bonus is credited. Pokies contribute 100% toward wagering; live casino tables and RNG table games are excluded from contribution entirely. Bonuses left partially wagered when the 3-day window closes are removed from the account along with any related winnings, and 18+ eligibility applies to every offer without exception.

Multi-accounting, bonus abuse such as depositing solely to trigger a promotion before withdrawing without genuine play, collusion between accounts on the same table, and the use of automated software or scripts to place bets are all prohibited. An account found to have engaged in any of these is subject to bonus removal, winnings forfeiture tied to the breach, or account closure, depending on severity. Beyond the specific bonus and conduct rules above, Rocketspin’s liability toward any player is limited to the funds held in that player’s account balance at the time a dispute arises, and does not extend to indirect losses, such as those arising from an inability to access the account during scheduled maintenance.

When These Terms Change

These terms may be updated to reflect new games, revised payment processing times, or regulatory developments affecting the Tobique Gaming Commission licence. Material changes, particularly those affecting wagering requirements or withdrawal limits, are posted on the site with an updated revision date shown at the top of this page. Continuing to use the account after a revised version is published constitutes acceptance of the new terms.